Southeast Bank Limited Head Office

Welcome to Southeast Bank Customer Care. Our professional team pays attention to and takes care of customer query / request / complaint cordially and to the satisfaction of the client. It may not be possible for a client to visit us all the time for availing a service. Therefore, client may call us or email us at his/her convenient time to avail round the clock service.

• Call us at 16206 (Mobile), 09 6131 16206 (Mobile & BTCL) and from overseas +88 09 6131 16206
or
• Write us clicking on the button “Email us”

We are committed to serve our customer efficiently within shortest possible time and we hope most of the issues can be resolved by our Customer Service Executives simply over phone. If we are unable to resolve client’s issue at the first call, he/she will get a Ticket Number of that issue as an acknowledgement. He/she will also be informed of a Turnaround Time (TAT) for resolution which will not take more than 5 (five) working days.

In case of any un-avoidable situation, the resolution time may be longer. In such cases, he/she will be notified on a regular interval until the issue is resolved.

If you are not satisfied with the service of our Call Centre, please do write to our CC Email Service mentioning your Ticket Number and your contact number for the next course of action.